Terms and Conditions viv123 – Official Rules of Indonesia's Online Gaming Platform

1Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between users ("Members") and viv123 as the operator of an online gaming and betting platform operating under the domain viv123.vu. These Terms apply to all forms of access and use of viv123 services, including but not limited to access via website, mobile app, and other official channels.

By creating an account or using viv123 services in any form, Members are deemed to have read, understood, and agreed to be bound by these Terms and all documents referenced within, including the Privacy Policy and Responsible Gaming Guide.

If you disagree with any part of these Terms, you are not permitted to use viv123 services. Questions regarding the Terms may be directed to the customer support channels available on the platform.

2Membership & Registration

To use viv123 services in full, you are required to register and create an account. The registration process requires accurate, complete, and up-to-date information. viv123 reserves the right to reject or cancel registrations found to use false or misleading information.

• Members must be at least 18 years old at the time of registration. Registration by individuals below this age is a serious violation, and viv123 will close the account and return the remaining balance after deducting any necessary administrative fees.
• Each individual is only permitted to have one active account on the viv123 platform. Creating duplicate accounts with the same identity, phone number, email address, or payment method is a violation that may result in the freezing or permanent closure of all related accounts.
• Members are solely responsible for ensuring that their use of the viv123 platform does not violate any laws applicable in their country or region of residence.
• Viv123 reserves the right to request identity verification (KYC) documents at any time during active membership, particularly for withdrawal processing or when transactions reach a certain value.
• Information provided during registration and KYC verification will be stored and processed in accordance with the viv123 Privacy Policy.

3Account Security

Each Member is fully responsible for the security of their account credentials, including username, password, and other authentication information. viv123 strongly recommends using a strong, unique password and enabling the two-factor authentication (2FA) feature available in account settings.

Members must immediately contact the viv123 Support team if they suspect their account has been accessed by an unauthorized party or if suspicious activity is detected. viv123 is not liable for any losses arising from a Member's failure to keep their account credentials secure.

A viv123 account is personal and may not be transferred, lent, or sold to any other party in any form.

4Deposit & Withdrawal of Funds

Viv123 supports a wide range of popular payment methods in Indonesia, including bank transfers, popular e-wallets, and QRIS. All financial transactions are processed through an encrypted and secure system.

• Deposits will be credited to the account balance immediately upon payment confirmation being received by the viv123 system. For most payment methods, this process takes anywhere from a few seconds to a few minutes.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the verified viv123 account — withdrawals to third-party accounts are not permitted.
• Viv123 reserves the right to request additional document verification before processing withdrawals, especially for first-time withdrawals or withdrawals exceeding a certain limit.
• Members are prohibited from using the viv123 platform to conduct money laundering or any other illegal financial activity. Suspicious transactions will be reported to the relevant authorities in accordance with applicable legal obligations.
• Funds deposited via certain payment methods may have varying minimum and maximum limits. Full details are available on the Deposit.

5Bonuses & Promotions

Viv123 regularly offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms and conditions applicable to each promotion, including rollover (turnover) requirements, time limits, and eligible games.

• Bonuses are valid for one account per household, device, IP address, and payment method.
• Viv123 reserves the right to cancel any bonus obtained through improper means or deemed to be abusing the promotions system.
• Bonuses that have not met the rollover requirements cannot be withdrawn as cash.
• Viv123 reserves the right to modify, suspend, or terminate any promotion with reasonable notice to members.

6Game Rules & Betting

All games and betting activities at viv123 are subject to the specific rules of each game, available on the relevant game information page. The following general rules apply to all types of games and betting on the viv123 platform:

• All game outcomes are determined by a certified Random Number Generator (RNG) system and cannot be influenced by viv123 or any other party.
• Game results confirmed by the system are final and cannot be reversed, unless there is concrete and verifiable evidence of a technical malfunction.
• In the event of a technical disruption affecting game outcomes, viv123 will investigate the incident and deliver a fair decision based on available system data.
• Confirmed bets cannot be cancelled, except through the cash out feature available for certain sports bets under applicable terms.
• Members are prohibited from using third-party software, bots, or any automation tools to play games on the viv123 platform.

7Prohibitions & Sanctions

To preserve platform integrity and fairness for all members, viv123 strictly prohibits the following behaviors:

• Cheating & Manipulation: Any attempt to defraud the platform, other players, or manipulate game outcomes in any way.
• Collusion: Colluding with other players to gain an unfair advantage, including in poker or other competitive games.
• Bonus Abuse: Registering multiple accounts or using other methods to claim a bonus more than once.
• Chargebacks: Initiating a chargeback or deposit reversal through a bank or payment provider after funds have been used on the platform. viv123 will close the account and take necessary legal action.
• Inappropriate Content: Using the platform's communication features to spread offensive, hateful, or inappropriate content.

Sanctions for violations may include a written warning, temporary account restriction, balance freeze, or permanent account closure, depending on the severity as determined by the viv123 internal investigation team.

8Privacy & Personal Data Protection

Viv123 is committed to protecting the privacy of every member. The collection, storage, and use of Members' personal data is detailed in viv123 Privacy Policy which forms an inseparable part of these Terms.

In summary, viv123 collects data necessary for platform operations, identity verification, fraud prevention, and service improvement. Members' personal data will not be sold to third parties without their explicit consent, except where required by law or authorized regulatory authorities.

Members have the right to access, correct, or request deletion of their personal data in accordance with applicable regulations. Data-related requests may be submitted through the viv123 customer support channels.

9Responsible Gaming

Viv123 actively promotes a responsible gaming culture and provides various tools to help members manage their gaming activity in a healthy way. Full information about these features is available on the Responsible Gaming.

• Members may set daily, weekly, or monthly deposit limits, betting limits, and loss limits through the account settings menu.
• The "take a break" feature allows Members to temporarily deactivate their account for a self-selected period.
• A self-exclusion option is available for Members who feel they need to stop playing for an extended period of time.
• Viv123 does not accept registrations from individuals known to be currently enrolled in a self-exclusion program at any gambling platform.

10Limitation of Liability

Viv123 provides the platform on an "as-is" basis and makes no guarantee that the service will always be available without interruption or errors. viv123 will make every effort to maintain continuous service availability.

Viv123 is not liable for indirect losses, consequential damages, or loss of profits arising from the use of or inability to use the service, unless such loss is directly caused by proven gross negligence on the part of viv123.

Viv123's maximum liability to any Member in any situation shall not exceed the amount of the active balance held in that Member's account at the time the claim arises.

11Account Closure & Suspension

Members may close their viv123 account at any time by contacting the Customer Support team. Prior to closure, Members are advised to settle all active bets and withdraw any eligible remaining balance.

Viv123 reserves the right to suspend or close a Member's account — with or without prior notice — in the following situations:

• Violation of these Terms and Conditions or any other applicable policy documents.
• Activities suspected of involving fraud, money laundering, or other illegal conduct.
• Failure to provide requested verification documents within the specified timeframe.
• Requests from authorized legal or regulatory authorities.
• Force majeure events beyond viv123's control.

12Miscellaneous Terms

Governing Law: These Terms are governed by and interpreted in accordance with the laws of the jurisdiction in which viv123 officially operates. Any dispute that cannot be resolved amicably will be settled through arbitration or the dispute resolution mechanism established by the relevant licensing authority.

Severability of Terms: If any provision in this document is found to be invalid or unenforceable under applicable law, that provision shall be severed and shall not affect the validity of the remaining provisions.

Terms Updates: viv123 reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated to Members at least 7 days before taking effect via platform notification or email. Continued use of the service after the effective date of changes constitutes the Member's acceptance of the updated terms.

Language: These Terms and Conditions are available in Bahasa Indonesia. In the event of any discrepancy in interpretation between the Bahasa Indonesia version and any translation in another language, the Bahasa Indonesia version shall prevail.